There’s A World of Difference Between Throwing a Tantrum and Having Anger
We’ve all experienced these scenes of emotion. This makes me feel extremely uncomfortable since I’m the gal who is always trying to make everything peaceful so people will get along. Blog from Seth Godin – A note to the customer who just had a meltdown. Or the bride without a perfect wedding. Perhaps the rental car customer who had to wait twenty minutes. To the boss who’s furious that the delivery wasn’t as promised. We heard you. We, as in the people you were seeking to impact, and we as in the rest of us as well, the innocent bystanders. Actually, we heard you the first time. Ever since then, [...]